Product

Associate Product Manager (Remote)

Preferable Location: Portland   |   Full Time

At Carta Healthcare, we believe in a multidisciplinary approach to solving problems.  Our mission is to automate and simplify the work that burns out clinical staff, so they can focus on patient care. Our AI Enabled Technology offers a complete solution (people, process and technology) to support the Healthcare Registry Data Market.  We design products that transform the way hospitals use data to deliver care. We make analyzing data fast, easy, and useful for everyone. We give clinicians time back to focus on research and care that improve patient lives by reducing paperwork.  Carta Healthcare is a remote organization with headquarters in San Francisco and Portland, Oregon.  To learn more about our AI Enabled Solutions and more about our company, please visit www.carta.healthcare

Associate Product Manager

Carta is currently seeking a customer-centric, energetic, and highly-motivated individual to join our Product Team. In this role, you will have the opportunity to work closely with our customers alongside Sales, Customer Success, and Product Management teams to ensure our services are delivered successfully. This role requires a strong understanding of technical vernacular in order to effectively communicate requirements with customers and internal teams. This role will be responsible for maintaining strong relationships with key clients and deploying our products alongside maintaining a smooth flow of product operations. This role will also be responsible for setting product direction based on customer feedback and research.
Responsibilities:

  • Your primary focus will be driving operational improvement at our customers through our products and/or leading co-development pilot programs with customers to develop scalable products 

  • You will understand the unique operational needs of customers, evangelize the products, build/run analytics on customer operations and performance, and work with fellow product managers, marketing and sales to ensure that our products are making our customers successful, making feature suggestions as needed.

  • You will communicate technical requirements and ensure that customer IT and process teams clearly understand the data and setup needs for Carta’s products and coordinate required security and other audits.

  • You will own product vision for one or more areas or modules of the product and continuously refine it based on market research, customer feedback, and your own intuition and experience.

  • Serve as the internal and external point of contact between our customers and the product team.

  • You will make sure that the product is working well on customer sites, and proactively solve problems and communicate issues with engineering teams.

  • Drive our products through their end-to-end lifecycle from requirements gathering to scoping, roadmap planning for product deployment, to execution and delivery.

  • Define product strategy, deep understanding of healthcare stakeholder pain points, market trends and competitive landscape.

What you'll need:

  • At least 2-3 years’ professional experience in a client- or customer-facing role such as enterprise product management, product implementation, or management consulting. 

  • A background in mathematics/statistics, engineering/physics, or data science. Our products are data products, so a quantitative background is critical to the success of our PMs.

  • Excellent communication and organizational skills. How you write your resume and approach us is a good litmus test. A blog, article, or any writing is a huge plus.

  • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful.

  • Experience with data analysis using any tools: Tableau/Excel/Python/SPSS/R.

  • Experience with project management and facilitating change management.

Preferred:

  • Experience working on healthcare products / working with hospitals.

  • Experience with data or analytics products.

  • Experience working on enterprise software products.

Why we love Carta Healthcare, and why you will too!

  • Industry leading products

  • Work hard, and have fun doing it

  • Work alongside some of the most talented and dedicated teammates

  • Mission driven 

  • Competitive benefits package including great healthcare benefits and a 401K 

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